Interesting research and survey done by Harvard Business School on the use of social media by companies...
http://hbr.org/web/slideshows/social-media-what-most-companies-dont-know/1-slide
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This blog contains posts starting in 2008 from students at The Fletcher School at Tufts University, the Leipzig Graduate School of Management, and Hult International Business School. This is an excellent resource for information about all types of social networks, research strategies, and analytic techniques.
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